Booked a room through super.com for a hotel stay. Unfortunately I booked the wrong city and didn't pay the cancellation fee. After contacting them I was told I could receive a refund if I cancelled with the hotel. I sent super.com the cancellation confirmation. After super.com took the cancellation fee out of my account without my authentication they then decided they couldn't refund after all stating the hotel had the booking down as a 'no show' when I sent evidence from the hotel of the cancellation. I made a genuine mistake, but super.com have obviously conned me out of the cancellation fee and lied about the apparent 'no show'. They've ignored my evidence and blamed their 'partners' whoever they are. Stay clear of these con artists, they help themselves to your money then tell lies and blame so called 'partners' who don't exist.
