Siteground Only Gives AI Support; Terrible After You've PaidI pre-paid a year with Siteground and was mostly happy because I didn't have too many issues. I had an issue where one of my plugins caused a PHP error and I was easily able to restore an automatic backup from the day before. All good.But when I had an issue that I couldn't solve myself, it became a loop of AI support responses that I couldn't get out of easily. The AI would give you the "answer" and if it didn't work, it gave you a link to live support.But the link to human support just routed you back to the AI. FML.So if you can get to live support eventually, they're OK but you're fatigued from going through the loop to get to them. It's like they want you to just give up before connecting you to an actual person.Last time I contacted support, I got notified that my INITIAL payment was TRIPLING upon renewal. I fought their AI until I was so upset that I was swearing which got me to their actual human support.Once I finally got through to an actual person (I assume; it was a billing question), they just said that I should cancel without addressing the retention question that I asked. The context was that it went from like $10/month to $30/month for SHARED HOSTING. I wanted to know why and to see if they cared to keep me as a customer vs me switching. The answer was no. Switching to Hostinger which is more highly rated according to Google/ChatGPT.Just don't do it.
