Company was cheapest on Moneysupermarket, but after the 14 day free cancellation period the company claimed that a material information was incorrect in the original application, and sent a rather harsh email that they will cancel the insurance in a short notice if I do not pay additional charges. The email looked quite a bit like a phishing attempt like those that one sometimes receives that appear to come from banks or websites. This concern was elevated by the fact that the official web portal of the company did not indicate that the cancellation notice had been sent, and all the insurance papers appeared to be in order. So only the bit dodgy email suggested that there was a problem. In the end I answered the email although having concern regarding my private information and source of the email. The email turned out to not be phishing, but actually from the company. After receiving some rather poor customer service and very long explanations, I was glad that I was not dealing with them regarding a claim. Luckily, I rerun Moneysupermarket and found a better offer, after correcting the rather minor detail that was not affecting other insurers. So after what I know now, I would choose another insurer with more secure, friendly and customer-oriented service, a functioning web portal, and fee structure that does not create an incentive to collect excessive fees from customers. I am currently trying to recover the fees via legal path. With this company, I could have wound up with cancelled insurance if I was travelling and missed the email, and/or trusted their website instead of a bit dodgy and harsh email.
