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I recently made a purchase where I was eligible for a free gift. When my order arrived the free gifts were not included. I reached out to customer service and Ella L made sure the items were being sent out within 2 days. She was very pleasant to work with and made everything so easy. Penhaligon’s customer service is top tier in my opinion!
Good afternoon Jordan,Thank you for taking your time to write us this review. We are absolutely delighted to hear about your recent interaction with Ella L, and that she made your customer experience so special!We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us.On behalf of Penhaligon's, we wish you a lovely rest of your weekend. Warm Regards, Penhaligon's Consumer Services
