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Ollie at Bicester Village was exceptional. I entered the store spontaneously to explore, having never encountered the brand before, and was warmly greeted by the outstanding Ollie. He was highly knowledgeable, exceedingly courteous, and truly exceptional in his role. Initially, I was merely browsing, but he engaged me in a thoughtful discussion about selecting three options. He recommended the Cairo scent, which was absolutely delightful, and I am certain to return. It wasn’t just your usual sales talk; it was very personal and anecdotal, and he was definitely the first person to convince me to get any item in any store before, and that is truly remarkable!
Good morning, Thank you for taking your time to write us this review. We are delighted to hear that you had such a positive customer experience at our Bicester Village store, we pride ourselves in providing the best customer experience. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely day. Warm Regards, Penhaligon's Consumer Services
