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Being someone who worked in Instagram and email customer service for more than 10 years, I know how to appreciate staff with a personal touch to the matter. Once Shannon C. started communicating my issue with me, I knew it will be solved in a proper way. You just can tell when another person is behind the screen and not a robot with generic answers and offensive solutions to your issue, which can only make someone angry and feeling unappreciated. This should be a luxurious experience, which it ended up really being for me. THANK YOU Shannon for hearing me and making me fall in love with Penhaligon's even more! I'm speachless!
Good morning Soni,Thank you for taking your time to write us this review. It is fantastic to hear that Shannon provided an outstanding customer experience and was extremely efficient with her communication! We will be sure to pass this lovely feedback onto the team.We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely day!Warm Regards, Penhaligon's Consumer Services
