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Let me start by saying that I’m a fan of Penhaligon’s and have been a loyal customer since 2023. Every purchase I’ve made has been exceptional, and I’ve loved each one. Their shipping is also incredibly fast—sometimes my order arrives at my doorstep just two days after I’ve placed it.Recently, I had an issue with my order where two shower gels arrived damaged in the mail. Dean Q handled my concern promptly and professionally. He quickly arranged for replacements and was very responsive throughout the process. I really appreciate his excellent customer service and attention to detail. Thank you, Dean, for making this a hassle-free experience!
Good morning Freya,Thank you for taking your time to write us this review.We are delighted to hear that you had such a wonderful customer experience with Dean Q. We will be sure to pass this lovely feedback onto the team! We strive to provide the best customer experience in all aspects, and we are thrilled to read that you are a fan of our prestigious brand.We look forward to welcoming you back to shop with us again soon!Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely day.Warm Regards, Penhaligon's Consumer Services
