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Absolutely wonderful customer experience from Penhaligon’s, especially customer service rep, Esra.I’ve always loved Penhaligon’s fragrances, and ordered a sample set as a treat - however, I managed to make a mess of my order and get it despatched to my old house. On contacting customer service, I was promptly replied to by Esra, who was incredibly helpful, patient, and swift in putting it right. It was despatched the same day.My order has just arrived and looks great. I can’t wait to try it.
Good afternoon, Thank you for taking your time to write us this review. We are delighted to hear that you had such a positive customer experience with Esra and that she managed to quickly resolve your issue. We will be sure to pass this lovely feedback onto the team! We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us. On behalf of Penhaligon's, we wish you a lovely rest of your day. Warm Regards, Penhaligon's Consumer Services
