Payoneer

2.6
2.6 from 388 Reviews and Ratings
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Complaint Regarding Account Verification ProcessSubject

Subject: Formal Complaint Regarding Account Verification ProcessDear Payoneer Team,I am writing to express my deep frustration and disappointment with the way my account application has been handled. Over the past few weeks, I have submitted more than fifteen documents in an effort to comply with your account opening requirements. Despite my consistent efforts and willingness to provide all necessary information, I have received nothing but generic, automated responses stating that my application is “under review.”This ongoing situation has caused considerable harm — not only to me personally, but also to my business operations. The lack of clear communication, the absence of any definitive resolution, and the excessive delays are, quite frankly, unacceptable.I have acted in good faith from the very beginning, dedicating time and energy to meet your requests, only to be met with what feels like indifference and a complete disregard for my time and professional needs.At this point, I kindly demand a real, human response regarding the status of my application. I deserve to know whether my account will be approved or not — and if not, to understand the exact reason why.This experience has negatively impacted my business and, more importantly, my trust in Payoneer as a reliable financial partner. I hope this message prompts immediate and serious attention to my case.I expect a proper resolution or, at the very least, a transparent explanation.

1
Date of experience: Jan 19, 2025

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