I scheduled an appointment. Having realised that I would not be able to attend, I immediately rearranged it for the following month.The appointment is yet to take place but I was charged #50 for changing the appoint a week before it was to take place.Not happy with this sharp practice. Waiting for a refund.
Hi Max,Thank you for taking the time to share your feedback.I'm sorry to hear youa€™re unhappy with the a ?50 rescheduling fee. To clarify, as per our Terms & Conditions, this fee applies when an appointment is rescheduled with less than 5 daysa€™ notice. This policy helps cover the clinical time and resources that are reserved specifically for each patient, which can be difficult to reallocate at short notice.I appreciate that you acted promptly upon realising you couldna€™t attend, and I understand ita€™s frustrating to incur a charge. If you believe your reschedule was outside of this 5-day window, or there are any specific circumstances you'd like us to review, please contact our Customer Service team on 01236 795 010 or via [email protected] a€” wea€™ll be happy to take another look.We value your decision to continue with your treatment journey and hope your upcoming appointment goes well.RegardsOptical Express
