I arrived for my appointment on time today at 10.55am and am still waiting to be seen 35 minutes later - if the appointments are running so late then surely a phone call would help customers.Absolutely no information given during my wait.I've been coming to Optical Express since the company took over the service I used in the early 90s and I feel like changing.
HI Stuart,We are disappointed to learn of your experience, which is not one shared by the vast majority of our patients. In order to aid our learnings from your experience we would like the opportunity to understand your concerns further. If and when convenient to you, please may you contact our Customer Services team via 01236 795 010. Alternatively, you can provide us with more information via email by sending it to [email protected] Express
