Great if your operation was a success, if not after care does really not exist. I had both eyes done in 14/01/2024 and still waiting today, over 1.5 years.This is one of so many emails sent and phone calls.I am still waiting for someone to contact me about my surgery for my right eye.Also, I am waiting for a reason why my left eye is still seeing starbursts and halos after I was told once they remove the multi vision lens and put in a mono vision lens it would disappear. When I asked the optometrist in Oxford all she said was that she didna€™t know. That really did not give me any confidence with optical express.Do you think it might be worth giving me a refund as my eyes are now worse than before you started working on them 1 and a ? years ago. I still cannot go out after dusk or drive my car.Can someone please get back. I feel that you are not responding to any communications I have sent hoping that I might just go away and die. I have emailed and phoned you many, many times, but no response from you apart from someone is looking into my case.
Hi David,Wea€™re very sorry to read about your ongoing concerns and the experience youa€™ve described. This is clearly not the standard of care we strive to provide, and we regret that you feel let down by the communication and support youa€™ve received.Please be assured that your case will be escalated to our Clinical Services team as a priority. If you are willing, we encourage you to contact us directly on 01236 795010 or via email at [email protected], so we can ensure your concerns are addressed without further delay.Optical Express
