Overall I'm very happy with the service provided by Leicester clinic staff, they're very helpful and friendly. Im not so happy about the surgery appointment which been changed last minute, and I was told The surgeon will be the same person but it was not the same surgeon who doing the surgery on the day of my treatment. I am pleased with Dr Kazmi and his clinical staff, I feel the reception staff at Nottingham need more training handling inquiries when the appointment is been cancelled and make sure patients like me feel comfortable rather than feeling anxious. The reception staff wasn't happy answering questions and was rude. Overall experience is with Optical Express is good and specially with Leicester staff and surgery team.
Thanks for taking the time to share your experience, and we always take any kind of feedback on board. If you need anything moving forward please don't hesitate to let us know.
