I had ordered a pair of reading glasses in May I got a call in 7 days that they were ready to collect, I went to collect apparently they had made the incorrect prescription. I was then told they would correct this and would take a week. After 2 weeks and not receiving any phone call I called the store having been told a€˜Sorry not ready next week! a€˜ this went on for weeks no one returned my calls even though I asked the manager to call me but no call received. When I received a call after 5 week I was told sorry once again your glasses have been misplaced and will send off again! In total nearly 8 weeks. Absolutely terrible service and communication. If I could ZERO stars I would have !!!!!
Hi Abi,We are disappointed to learn of your experience, which is not one shared by the vast majority of our patients. In order to aid our learnings from your experience we would like the opportunity to understand your concerns further. If and when convenient to you, please may you contact our Customer Services team via 01236 795 010. Alternatively, you can provide us with more information via email by sending it to [email protected] Express
