I was told I had 3 days before my appointment to cancel. When I had to cancel I did this within 3 days. Was then told they will be taking my deposit of a ?50 because their policy is 5 days! I explained what I was told and was sent an AI generated email with all their T&Ca€™s and long winded explanation for f basically nothing. Now, if they can treat you like this over a mistake that they made, would you really trust them with your eyesight?
Hi Jane,Thank you for your feedback, and we're sorry for any confusion regarding the cancellation policy.We do understand your frustration. To clarify, a non-attendance and short notice amendment fee applies when changes are made within 5 days of the scheduled appointment, as outlined in our Terms and Conditions.We apologise if there was any miscommunication and appreciate you bringing this to our attention. If you'd like to discuss this further, please contact our Customer Services team on 01236 795 010 or at [email protected] regards,Optical Express
