I havena€™t had lens surgery but I think this review could be helpful for anyone considering having it done.I visited the South Woodford branch as I wanted lens surgery. The specialist Kamleshwar was so friendly and knowledgeable, I had numerous eye tests and I felt comfortable to proceed. This procedure felt very safe and I was confident that Optical Express were the right people to do my surgery- they have the best equipment/machines and perform this surgery all the time. The next stage was to go to Harley Street for more eye tests. I was taken into a room with approx 12 different eye testing machines, my eyes were tested on each one - so thorough! I did wonder if other companies had access to all of these machines, I felt thoroughly cared for and felt comfortable that Ia€™d chosen a€˜the besta€™.Then, that evening I received a call from Kamleshwar (the initial specialist from South Woodford) to explain that I wasna€™t suitable for eye surgery as they had found a condition which meant that surgery would carry too greater risk. He explained the reason over the phone and then emailed me a link to my condition so I could find out more. A refund of my deposit has been arranged. I have to say, I am so grateful to a company who put safety before profit. I had no idea I had an eye condition which was picked up on one of their machines. They said they wona€™t operate if there is a risk and I am so pleased this is their top policy, there is no option, they just wona€™t operate. I would never want to risk anything when it comes to such an important procedure so Om glad this decision has been taken for me. So although I cana€™t have the surgery, I thought it might be useful to explain the process and also let others know that Optical Express views safety / risk as their top priority. I would definitely recommend to others.
Thank you so much for taking the time to share your experience with us. We are delighted to hear that you received such excellent care and felt well-supported. We are sorry to hear that the surgery isn't an option. If you need anything else from us, please feel free to give us a call or stop by!
