Optical Express lures you in with promises of competitively priced laser eye surgery. After hours of tests and consultations, youa€™re suddenly told you need a special type of lensa€”costing a ?8,000.Once you reluctantly agree and go through another full day of testing, they confirm youa€™re suitable for surgery. But just days before the procedure, the surgeon says you now need the latest "Pure C" lens to reduce the risk of halosa€”without ever mentioning any change in price.Then, six days before the operation, they hit you with an extra a ?1,000 charge, claiming you agreed to this new lens.To me this looks like scam! This is the oldest con trick in the booka€”promise one thing, then switch it up when you're already committed. I found the whole experience manipulative and misleading.Not a company I would ever trust again.I have already provided my contact details so you could always contact me!
Hi,We are sorry to learn of your dissatisfaction, which is not a view shared by the vast majority of our patients. If you would like to discuss your concerns with a member of our Clinical Services team, you can call us on 0141 222 3933. Alternatively, you can provide us with more information via email by sending it to [email protected] Express
