Optical Express UK

4.3
4.3 from 323 Reviews and Ratings
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Eye surgery Consultation experience

I went for an eye surgery Consultation today and whilst the staff were very friendly and helpful I feel I went to my appointment under false pretences. My prescription is not a strong one with d+1.50 cyl-1.75 in my right eye and +1.25 cuc - 1.75. I was drawn in by the online price of a ?595 per eye depending on prescription and the type of surgery. However after the consultation I was told that I am suitable for either lasik, lasek or lens replacements I was quoted from a ?4,590 for either lasek or lasik which is odd as lasek is deemed a cheaper option so a ? 2,295 per eye over a ?1,700 per eye dearer. The lens replacement was a ?7,990 for both eyes. I feel they could take your prescription details before you go and give you the pricing before you attend. I went in excited that I may be suitable and get eye surgery and came out feeling like they were trying to completely rip me off. I wonder how many people are actual suitable for the advertised a ?595 per eye surgery or if it just a marketing ploy to get people in. Very disappointing indeed. So I would say dona€™t waste you time with the 3 hour appointment where over 2 hours was just waiting only to then be told they dona€™t have an optician there to speak to unless I want to wait an extra 1.5 hours. I ended up having to have an over the phone call with an optician.

1
Date of experience: Jan 01, 2025

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