I too have fallen into the scam of this company. I ordered my bags on November 23 of this year In plenty time for Christmas. I have yet to receive any bag and the tracking number they gave me does not work. The only positive thing that I can say is that you actually do hear from customer service although I do think they’re just blowing Smoke. I can’t say how disappointed I am in this company. I would not recommend purchasing anything from this company.