I wish I could give them no stars. I ordered two bags, one with roller, December 6,2024. I was hoping to use for cruise end of month. Cruise came and no bags. Email always apologizing for the delay. I returned from cruise in January. Still no bags. Finally came but no roller. Sent email and roller should be sent out. As of February 5,2025 still no roller. If I return bags I’ll be charged restocking fee and shipping. If bags take so long to receive my refund probably would never be issued! SCAM!!!