I purchased a Luhxe bag the first week of December. Did not arrive as promised for Christmas. Got it by the second week in January. My daughter was so excited to use it. We went on a roadtrip and she used the bag. It was not overfilled and it was never out of our view. The seam along one of the zippers came loose making the bag completely unusable. Literally less then 24 hours we had to buy a new bag to use to get her things home. The customer service at Luhxe is nonexistent. Every complaint is responded to with an AI generated chain letter that requests photos of the damaged luggage. I've sent them the photos and when I do I get this response: "To help us investigate the issue effectively, could you please send us a picture or video of the issue of the bag? This will allow us to forward the details to our manufacturer for further examination." Eventually the company said they would help me. Instead of refunding the cost of the bag or replacing the bag they refunded me the $10 I spent to buy the "lifetime warranty". Think about how absurd it is to take $10 from people on a warranty and instead of honoring that they give you back the $10 if you complain. So anyone that doesn't have an issue they just pocket the $10. Beyond unethical business practices.
