I ordered two bags in the buy one, get one free sale before Xmas. One bag arrived, and it is now March and I am still dealing with customer service to get the second bag. I took the first bag on a trip (with less than the promised 2 weeks of clothes in it) and the zipper broke the first time I used it. I've been fighting with customer service about the first bag, but all I get are copy-and-paste responses. Don't bother with this bag - it seems great, but it's not. And the rollers are pretty much useless, since they aren't 360, you just end up dragging the bag through the airport. The base on the roller is too small to handle a packed bag, it tips over.
