placed an order then immediately decided to cancel it. Customer service responded and asked me if I wanted 20% off or a refund, i said refund. they never responded. We did this back and forth for 4 days. I filed a dispute through paypal and I'm hoping I get my money back. If the bag shipped and I do get it they say they accept returns but I doubt that they will and I'd have to pay shipping and restocking. total scam!