Legacywills

4.6
4.6 from 519 Reviews and Ratings
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Average Rating

4.6

/
5

519 Reviews

5 Star
83%
4 Star
8%
3 Star
2%
2 Star
2%
1 Star
5%

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Review Time

Very supportive with clear explanations

Very supportive with clear explanations of the processes.

5
Date of experience: Nov 29, 2024
What a great service from start to

What a great service from start to finish. I had an easy will to do and I was texted and emailed to keep me informed from start to finishBRILLIANT

5
Date of experience: Nov 23, 2024
Very helpful and sorted us out Very

Very helpful and sorted us out Very quickly

5
Date of experience: Dec 01, 2024
If I could put '0' I would

If I could put '0' I would. They CLEARLY advertise will writing at '? ?19.99. It isn't. It is '? ?19.99 to talk to someone - a consultation. This money is not deducted from any actual Will or documentation. They just take your '? ?19.99 and are not bothered. It is incredibly difficult to speak to the same person and only the same person can deal with your enquiry, so continuity is utterly appauling when your designated person works part-time and no-one seems to know when that particular person is working again. DO NOT USE. THEY JUST DRIVE TRAFFIC TO THE WEBSITE, TAKE YOUR MONEY AND DON'T GIVE YOU THE SERVICE YOU HAVE PAID FOR.legacywills.co.uk "Get Your Will Written from Just '? ?19.99" - their own words. Con.When your part-time consultant Charlotte called me this morning, she clearly told me that '? ?19.99 is not for a basic will, it is for a consultation. It is a con. For the record, I terminated the call as she wouldn't listen and was not interested in what your website states. She then called me back, I told her very clearly, that you con people and I told her not to call me back. Please do no lie and try to make out that a call has been rescheduled, because no such conversation took place. I told her not to call me again. Your company really is embarrasing. Do not reply with yet another lie. Your website lies, your staff lie - I was told last week that they couldn't put me through to Charlotte as she is part-time and she doesn't know when she is back in work, and whoever you are has lied too. Perhaps you would be better informed if you listened to your own call recordings. I don't want my refund. I prefer to learn my lesson and go to a local firm whereby I can sit with them and receive the exact service that I am paying for.

1
Date of experience: Nov 23, 2024
Henry who dealt with us was very

Henry who dealt with us was very helpful with any questions we asked. He was really friendly and had a laugh with us wich made everything not so scary

5
Date of experience: Dec 15, 2024
I have sent my paperwork back with all

I have sent my paperwork back with all signatures that was required, but have not received my copy off the Will

3
Date of experience: Dec 10, 2024
Great service at a great price !

Great service at a great price !

5
Date of experience: Dec 13, 2024
Very helpful and explained everything

Very helpful and explained everything

5
Date of experience: Nov 23, 2024
Well its been a long time now and I was

Well its been a long time now and I was impressed back then with just how quick and easy you made it look nothing was ever to much And i thank you for that.I have found that you guy's will allways try your best.So thank you so kindly for being there for me kindly regards.

5
Date of experience: Dec 07, 2024
Trust questions

I put my estate into trust through Legacy wills. On hearing some negative news through media I contacted them for reassurance. I received an email explaining my trust and a phone call to follow. Bethany a trust administration supervisor from Legacy Wills trust department was extremely knowledgable and answered all my questions in layman'???s terms. Thanks Bethany

5
Date of experience: Dec 09, 2024

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Business Details

  • We offer fixed price Will writing and Estate Planning. Call Legacy Wills 0345 2600 600 to get your Will written in 30 days, because today was once tomorrow.

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