Worst experience. I thought I was making a booking directly with the Holiday Inn hotel. I made the booking and then realised it was with Guest Reservations. This absolutely was not made clear to me. The website was a close copy of the Holiday Inn website layout, it appeared as the first sponsored search when I looked for a speciifc Holiday Inn hotel in Berlin. It also had a lot of hidden fees which were not advertised and once shown at the checkout, I cancelled the request. The payment was deducted even though I rejected the approval which is unacceptable. I will be reporting this to the official government and on social media. I am unable to cancel or exercise my rights as a EU consumer. Very unhappy, do not use this site and be very careful when searching and booking hotels.
