What can I say!!! Booked the hotel and thought I was on the hotels website like many other people on this platform. Then my credit card got charged with €500 in service charges!!!!! I cancelled straight away in less than 3 minutes. I keep getting spam emails from guest reservations -- firstly to get prepared for my trip and then a clarification that I cancelled and can rebook with a discount code . I have reached out to customer services and their legal team with the appropriate email addresses but no response as of yet. Don’t patronise me Chantal with a standard response like you have with everyone else . I will let everyone on the platform know if I receive my refund. I will do the honest thing !!!!!! Very unhappy customer
