Hello!I recently made a booking for a hotel that we have visited in the past already (Movenpick Zagreb). I used my phone for the booking and chosed a link that "seemed" to be the hotel's very own offer (movenpickzagreb.guestreservations.com).The presented rate was 162€, no other additional fees were obviously mentioned on the mobile presentation. AFTER the reservation (including payment), I got informed about several additional fees, the charged amount summarized to 251€.I cancelled the reservation immediately. AFTER the cancellation, I got the information that the room is not refundable.The additional fees are more than 50% of the advertised price, this is way overpriced. Such high fees should at least include a free refund option.I tried to call your support service what also didn't work well, I was unable to reach a person to talk to.The computer system could not find my reservation number, and I also could not use my linked (german) phone number, because it has more than 10 digits.Overall, this has been a very bad experience so far.Booking Ref. # 74433656518Booking Confirmation # R5455023753It would be great if you could assist me in this case, a refund would be very appreciated.
