Guestreservations

1.1
1.1 from 328 Reviews and Ratings
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SCAM. Overcharged with 'Tax and Recovery charges'

Yesterday I made a hotel reservation on booking.com and got the confirmation via guestreservations.comNo idea how that's possible. Only then I saw the 'tax recovery charges and servicefees'. I am overcharged for 755 euro’s on a 1603 euro hotel room, which is about 50% more, which is stated as ‘tax recovery charges and services fees’. I am very sad about this, as I have never heard of such ‘tax recovery charges’. I tried to call and mail to the customerservice, but the mail is bounced and the phone does not work. Please help me with this huge problem.Best, RickUpdate: I was just refunded. NOT by Guestreservations, but by Getaroom.com / pps.priceline.com, both owned by Booking.comI am NEVEREVER book a hotel online again. Gives too much stress. One star review is too much. It should be minus 1.

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Date of experience: Jul 31, 2024

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