Avoid this website! My wife booked a room through this website not noticing the inflated fees and terrible cancellation policy. We're several days away from using our reservation and we just missed the full refund cancellation cutoff. The hotel itself still has zero cancellation fee at this time, but this website charges nearly the entire cost of the room and fees! A customer service rep for the website said we can cancel, send a statement from the hotel and we MIGHT get the full refund. Booking directly with the hotel right now is way cheaper. But, I'm afraid to cancel this website's reservation and HOPE for a refund. I highly recommend staying away from this site and booking directly with hotel, or through a more legitimate 3rd party website!!!
