Guestreservations

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Ciara Anne Cullen
SCAM WEBSITE

SCAM WEBSITE(10-04-24 Update - I contacted Guest reservations as per their post below. They did not respond and I have not received a refund) I had to book a hotel in a hurry due to a family emergency. I checked booking.com to find a suitable room for myself and children for one night. I found a hotel then googled the hotel itself and thought I was on the hotel's website. It wasn't - it was Guest Reservations site quoting €130 for the room for 1 night. Only when I had completed the booking did I realise it was Guest Reservations site and they had added an addition €67 charges on top of the room rate. I contacted them through their website form but no one got back - not surprising! The hotel were apologetic but not at fault. On their end it looks like I booked through Booking.comThis website books through booking.com, mimics hotel websites and then adds additional fees on top of the booking. Do not use it!

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Date of experience: Sep 18, 2024

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