I went onto Google to try and make a booking at the Victoria and Alfred Hotel in Cape Town. One of the first sites to appear was guestreservations.com. I looked at the options and compared the prices and their prices were quite good, so I made a booking. The price that I chose was R6281.00 and this was about R500 cheaper than any other website. Then I was directed to the next page where you have to fill in all your personal details and your bank details. And then you pay. This is where I got an smssaying that I just paid R9 482.12 This was a shock to me and when I had a better look at the page it had a summary in small print on the right where taxes and fees were added. This made my booking over R2000 more than any other website. Maybe I should have concentrated better to see this summary first, but you don't expect the price that you chose to change when you pay. I travel a lot and this has never happened to me before. It is not right to not included the full price from the beginning, not at the end. False advertising. I tried to click on links like "Contact us" or "Manage your Booking", but all links appear as "403 Forbidden". This is where red flags come up immediately. Not happy!!! I want to cancel. 28 February 2025I sent an email to guestreservations.com and they did reply and told me that they would refund me a part of the booked amount. I appreciate this and I will add one more star to my review. I will have to wait and see how ling it takes to get the refund, but at least they came back to me within a day.
