I am devastated! I just got charged for a booking I didn't even make! I got quoted an amount of EUR 159.20 and went to process the credit card payment. Then I got a One Time Pin for a massive EUR 463.70. I did not type in the OTP and exited the system and WHAM I was charged the EUR463.70! WITHOUT even making the booking or authorising the payment! How is this even possible?! I am so upset to be told they won't refund me. This is absolute madness. I now see so many others have had the same experience. I don't know what to do because I cannot get hold of Guest Reservations telephonically and they just shut me down in the email.
