Guestreservations

1.1
1.1 from 328 Reviews and Ratings
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Deborah
HUGE hidden fees

was on site booking hotel for birthday treat, when guest reservations popped up offering 10% off, i unfortunately thought this was the hotel directly, completed the form, submitted my credit card details for amount quoted of ?308 however when i submitted it went to my credit card app for me to authorise, when i went to do this the amount was over ?600!, i immediately closed the guest reservation site, not wanting to proceed as thought it was a scam, however a few minutes later i get an email confirming payment and booking!, with terms and conditions that state not cancellation policy and no refunds!!. This company is not a Scam as the bookings re made but boy they do hide the additional costs and did take my money without authorisation which my credit card company are pursing. Avoid at all costs, terrible company

1
Date of experience: Sep 11, 2024

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