Guestreservations

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1.1 from 328 Reviews and Ratings
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Patricia Henry
Guest Reservations took THOUSANDS of dollars

I mistakenly believed i was on the hotel site. Their website is intentionally deceptive- then i was charged $1600 A NIGHT for a standard room at a Hyatt hotel. The full price is not reflected until it’s too late and they included a thousand dollars in fees. FOUR THOUSAND FIVE HUNDRED DOLLARS for two nights in standard Hyatt and to top off they only booked me one night at the hotel. (I spoke directly with Hyatt and have the confirmation) It’s absolutely mind boggling. They continue to give me a customer service run around. And the customer service email comes from an @priceline.com email, so Priceline is involved and participating in this unethical practice. So I’m out THOUSANDS of dollars because of this deceptive unethical and downright evil company. I was told today there was ‘no need to keep calling them’ NO NEED??? They charged me two months mortgage for a Hyatt hotel room in Florida. The Ritz Carlton with a meal plan is cheaper.

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Date of experience: Jun 20, 2025

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