Wanted to book 1 night in Amsterdam and by accident booked two nights. When calling twice within the 30 minutes after booking, to get customer service to set this right, the sales clerks instead tried to book me another night, instead of being proactive / understandable. Both nights were not refundable and the customer service doesn’t exist at all, as you get transferred to a tape. They are using a dirty trick of pushing people in to book in a certain time span, with a low price offered on their website (which was very similar to the one of the hotel where I wanted to book). Eventually they charged double/ night on what they offered in the time span. Additionally we need to pay an extra fee when upon arriving at the hotel. This company is ‘how conveniently’ not on Google, as the ratings would be as awful as this one. Horrible company and a true scam!
