I booked a hotel room at Houston House through guest reservations, the night before my visit. I didn't receive a confirmation and when I arrived at the hotel, there were 2 rooms identically booked - I only needed 1. On the website, there were complications to enter my card number, I completed this request a couple of times, and it took 2 payments from my account for the other room that was reserved for us. I didn't move away from the payment screen yet it booked another room for me. I have emailed guest reservations and heard nothing. I am out of pocket for ?116 for a room that I didn't book and didn't use. Also, the only personal information for the booking was my name, not even my email address (which I documented at submission) was present on the check in form, and my address was a webbeds mailing address in Dubai; I do not live in Dubai. I feel really let down and the fact that I have had no response makes things feel worse!! I would not recommend this website at all.
