Awful people. As others have said, close to a fraud in the way charges (roughly doubling the stay cost) are added right at the last click. We cancelled our booking in February. It’s now April and still no promised refund. Only use if desperate. UPDATE : Scam company have just responded - but only to this TrustPilot comment, and not to the emails sent to them. And they have still not refunded the booking amount that they took in October 2024 (six months ago). Untrustworthy, and uncontactable.