Attention attention!!! GROSSE ARNAQUE - NE RESERVEZ PAS!!J’ai voulu r'?server une chambre directement sur leur site. Au moment de payer, le montant vient en USD et la soci'?t'? GuestReservations appara'?t. J’ai refus'? le paiement. Une autre demande de paiement sans code de s'?curit'? a ensuite '?t'? envoy'?e et le paiement est pass'?! (ce point m'a '?t'? confirm'? par ma carte de cr'?dit que j'ai imm'?diatement appel'?). De plus GuestReservation se prend plus de CHF 450 au passage !!! Ils ne veulent pas rembourser disant que c’est l’h'?tel qui refuse. Et l’h'?tel, que j’ai appel'?, refuse tout remboursement disant que la r'?servation '?tait ferme sans possibilit'? d'annulation. C’est une association de gens malhonn'?tes. NE VOUS FAITES PAS AVOIR !!!Be careful!!! BIG SCAM - DO NOT BOOK!I wanted to book a room directly on the hotel site. When paying, the amount comes in USD under company GuestReservations in the US. I refused the payment. Another payment request without security code was then sent and the payment went through! (this point was confirmed to me by my credit card which I immediately called). In addition, GuestReservation charges an additional CHF 450 in the process!!!! They don't want to refund, claiming that the hotel refuses to credit back. I called the hotel and they refuse to refund saying that the reservation was firm with no possibility of cancellation. These people, both the hotel and GuestReservation are extremely dishonnest. I have NEVER seen this.DON'T BE FOOLED!!!
