I thought I was booking with Ritz Carlton Santiago from the look and feel of the website which came up on google. I missed the small logo from this business network operation in the top right corner so did not realise I was dealing with an aggregator. The price of the room was was very reasonable so I proceeded. The money was deducted from my account straight away. The receipt and confirmation showed a large uplift for fees and taxes but I had paid by card. The charge on my card statement showed payment to *Hotel Ritz Carlton*. I arrived at hotel and as previously advised would happen I was asked for credit card, I thought this was for incidentals although the charge was high but I thought it would be reversed on check out. On check out the hotel charged the full amount for the stay, I still thought the transaction would be reversed. After I left the hotel I realised that there was no reversal of the charge. I contacted Ritz Carlton who said the booking had not been prepaid. After some considerable difficulty I managed to contact guestreservations.com who "handed" off my complaint to Priceline. A check on line shows that my booking was made through the guestreservations.com, fulfilled by getaroom.com, confirmed by hotelvalues.com and my complaint is now being managed by pps.priceline.com. I am currently out of pocket by UK ?930 for a booking which I paid at the hotel despite having already paid this organisation believing it was at very least acting for and on behalf of Ritz Carlton when taking the booking. This is an appalling way of doing business. Priceline have twice asked for proof I made the payment at the hotel which I have provided and now have passed on my complaint to "escalations" at Priceline but there has been no response. I have contacted "legal!" at Guestreservations but they have not replied either. I want my money back it should be a simple operation for whomever made the hotel reservation to confirm they did not pay for the reservation and to refund my money to me. There is another issue in that the original charge included an element of "taxes", if guestreservations has not paid the funds to the hotel then they have not made the necessary tax submission so they must be in breach of tax laws and regulation.
