Guestreservations

1.1
1.1 from 328 Reviews and Ratings
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jeanpierre riche
Be vigilant when using this website

Be careful when using this website...They show the price of the room and just as you put your credit card data they add on a massive service charge that was never mentioned before We were booking a Best Western room thinking we were on their official site,they look similar that's the first part of the scam!We booked a 160 euros a night room, but the credit card bill is 245 euros, with a 85 euros service charge for the room!!!All other website including the hotel itself (the real site) are selling that same room at a real 160 euros with no extra charge!!!After putting a very negative review, they not only answered but refunded the full amount of the booking as a sign of good faith.Thank you for this significant commercial gesture, although it would be best to make the charges clear at the very beginning of the process, and apply service fees that are more in proportion with the value of the booking made.

3
Date of experience: Apr 06, 2025

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