Unfortunately I fell for this site thinking I was on crowne plaza in Birmingham nec. Made a booking for a price under the room which was reasonable, then on check out the price increased, I contacted Customer Service. Since writing this review, I've edited it, Guest Reservations has kindly refunded my payment on a non refundable room. I've increased from 1 star to 2 stars. It hasn't been an easy journey but an eye opener on what your paying for. Beware of added taxes and service charges, The real hotel couldn't understand why I was being charged more than what the real hotel was charging. Thank you for the refund, but I will be very reluctant to use this site again. Too much stress over a booking. And while you say your charges are clearly visible , I did not see this until it was too late. If you what better reviews, please enter the actual cost per night under the room selected like most websites. Not have a lower price thinking your getting a good deal.
