Update: Guest reservations replies to my post here and again tells me to email them. But I already have, to the same email they provide multiple times. No reply to my email!-------------------This is a scam. I called to ask for a refund. Twice before hanging up, I asked them NOT to cancel my booking as I needed the hotel reservation - unless the refund was confirmed.Shortly after hanging up, promising me they would follow up. Then I promptly received an email confirming my hotel reservation was cancelled. Then after my numerous email exchanges, still no refund.You cancel my hotel reservation then refuse to refund?I was forced to make a separate booking with the hotel.The last time they would email me back, they said their 3rd party booking partner had received full payment but refused the refund request. But the hotel confirmed with the said 3rd party directly, who confirmed by email that they never received any funds.Guest reservations stipulated that I must get an email from the hotel with name and title of the hotel employee, stating they will agree to the refund. But they cannot write me such an email because #1. their mysterious 3rd party agent never received the funds, and #2. the hotel itself never received the funds (which would be paid to them by the 3rd party agent).I had to pay AGAIN to make the same hotel booking directly on the hotel's website. The hotel kindly provided me with their correspondence with the said 3rd party agent. I sent all this plus my correspondence with the hotel to Guest Reservations as asked.But when I sent all this, all communications stopped. They're not even pretending to entertain the refund request now?Since it seems from the reviews that "some" people do get their refunds, can someone at Guest Reservations help me with a refund? Not sending me to another generic email with no response.
