Very sketchy business. At first glance, their website closely resembles the official hotel site, which is misleading. After booking, I was shocked to receive an email confirmation showing over $100 in additional fees that were never disclosed during the booking process. When I attempted to cancel, I learned that the payment was non-refundable. It took numerous phone calls, both to the actual hotel and to "Guest Reservations" customer service (which was difficult to reach a real person instead of AI), to get the charges removed. They claimed the refund was processed and will take 5-7 days, so I'll see if I actually receive it. The problem is, if you're reading this, you probably got tricked into thinking you were booking with the legitimate hotel site, too. Good luck.
