As with most other people on who have fallen victim to this company, I too was under the impression that I was booking direct through the hotel. After discovering the 'taxes' (which amounted to almost the cost of the room), I cancelled the booking. Despite receiving an email stating that the full amount would be refunded, I contacted Guest Reservations direct who confirmed I would receive a refund in 5-7 days.Not unusual; however the email contained the phrase 'Any attempt to lodge a dispute with the bank will result in any refund becoming null and void'.Looks like they're well aware of their deceptive conduct and try to use fear to prevent any follow-up.Let's see if the refund actually comes through...
