Pre-paid a three night stay in Warsaw and ended up paying also when checking out. Site is a scam. I thought I booked via hotel website but they are very good at scamming people. DO NOT USE this website.UPDATE: This does not concern the fees charged. I had to pay twice, despite all the (unreasonably) high fees. Even that you did not deliver on.That said, the additional fees are wildly exaggerated, and it seems you do not even get an answer by email for the fee of 24/7 support. The webpage is a scam - avoid at all costs. I would never have booked via this website if I knew it was a booking website and NOT directly connected to the hotel.Nothing about this website is transparent. On the contrary, the live off of being completely intransparent.