The 3rd party service, GuestReservations.com I am told by an IHG hotel is owned by priceline.com. This said, Priceline.com customer service has no record of reservations made on this site. The site's predatory practices should have you blocking guest reservations.com along with priceline.com sites because as the following example will show, they are clearly a sleazy and predatory organization. Now let me explain why. After using them twice, I made a 3rd reservation in 3 weeks on guestreservations.com that needed adjusting. The hotel told me that they were locked out of the reservation and that any changes had to be done by the third party. I waited for over 1.5 hours on hold with guestreservations.com, listening to the most annoying music loop followed by a repeating message telling me that my call would be answered in the order that it was received. I finally hung up, understanding that they were never going to answer the call. The hotel advised that since they were locked out they had no choice but to recreate the reservation and that I would need to get hold of guestreservations.com at some point soon to cancel the incorrect upcoming reservation flat. They advise that upon receiving my request that the 3rd party should contact the hotel to verify and then should process the cancellation flat. I finally got a hold of the website's customer disservice dept the following day, speaking to somebody clearly located in India. She advised that their policies allowed no option other than to process a cancellation retaining roughly 80% of what was paid. She was immovable on this subject, continuously repeating the position. I then explained what my policy would be... To never use their service again and to educate others in advance to avoid being taken advantage of in a similar fashion. She didn't care. I told her to feel free to diary my information and check back in one month, 6 months and a year to confirm what their lack of customer service has cost them. Ironically, I found their pricing is also higher than what I have been offered by the hotel the last few times that I have compared rates for curiosity's sake. Anyone that chooses to still use them, has been warned and does so at their own peril. I hope this helps save others from being taken advantage of in a similar way. Best of luck!
