I recently stayed at the Hotel Royal Continental in Naples, Italy for some odd reason when I booked my hotel. I was charged and booked for TWO rooms yet I only received a confirmation email from Guest reservations regarding one booking. Only when I checked into the hotel was I informed of two bookings by hotel staff and I was told to contact Guest reservations regarding a refund. It has been close to a week and after reaching out I keep being told to wait while they are contacting the “hotel partner” and no update besides that. This is extremely frustrating and not to mention I was charged an additional guest services fee. Hidden fees and poor customer support, this is clearly mistake on the system and it’s ridiculous I have to wait this long.
