**Guest Reservation Review**I am extremely disappointed with my recent experience. I tried to book a hotel room through a company that falsely represented itself as the hotel’s official booking site. This misleading setup made me believe I was securing a reservation directly with the hotel. To make matters worse, I was hit with unexpected fees that I didn’t see until after I completed the booking. I specifically requested one type of room, but instead, I ended up with a cheaper option when the reservation was finalized without my consent.Furthermore, the lack of customer support is unacceptable. I attempted to contact the company over the phone, but it was impossible to get through. They demanded a hotel reservation number that I never received in the confirmation email. This entire experience feels like a scam that needs urgent attention. I urge someone to take action against this company. It is unacceptable for consumers to be treated this way.
