Shady practices and unauthorized credit card chargeAvoid this company at all costs.I tried to book a hotel room through what I believed was the hotel’s own website in order to support them directly. The price suddenly turned out to be much higher (almost twice the price!) than what was shown on Booking.com. When I saw the inflated rate, I refused to authorize the payment via my credit card’s secure process (no 2-factor authentication, no confirmation via my phone).Despite that, they charged my card anyway – without my consent.This is not just unethical, it’s a clear violation of secure payment regulations (PSD2 and Mastercard standards). I had to open a dispute through Mastercard to get my money back. Fortunately, I won – but the process was a massive headache. I now have to request a new credit card and go through the hassle of updating all my payment details elsewhere.Yes, I got my money back, and yes, I was right – but at what cost?This company’s approach to customer consent and payments is deeply questionable, and I strongly advise anyone reading this: stay away. Save yourself the stress, time, and frustration.Always double-check where you’re booking. Booking directly through the hotel is, first and foremost, the best way to support them – and it’s often the most affordable and reliable option too and it avoids unnecessary third-party booking agencies.Always double-check where you’re booking. Booking directly with the hotel is the most reliable choice – it supports the hotel and avoids unnecessary third-party platforms.Update:The response below is nothing but a cynical formality. I had reached out to Guest Reservations immediately, and instead of genuinely resolving the issue, they dragged the process out with automated, polite-sounding emails like this – creating the illusion of helpfulness while doing absolutely nothing.It’s a dishonest tactic, just like the way they pretend to be affiliated with specific hotels, misleading customers into thinking they’re booking directly. This platform is highly untrustworthy, not solution-oriented, and clearly designed to exploit confusion for profit. Avoid at all costs.
