Misleading and fraudulent company. Charging 214€ extra for 'taxes' while using the booking.com system and advertise on the url of the hotel itself (so you think you are booking directly at the hotel and once you are in payment proces there is a little note its an external company, but far to late in the process). So you receive a confirmation of booking.com for less money and the hotel also has the booking in the system as it it's from booking.com but you actually payed far more. Stupid that we didnt checked the small letters during the payment, bur very misleading and unethical company and you only are able to get in contact with an ai agent that is not helping you and they just don't have a personal service and lead you directly to the hotel, who thinks its a booking through booking.com. Booking.com is not aware of this company, but I have explained the situation also to them, since they are abusing their system. So be aware and read the small letters!
